For ages 21+ | Safe Gaming

Responsible gaming
for a safe and enjoyable experience

399beb believes entertainment should always be enjoyed in a controlled and mindful way. Our protection tools and guidelines keep your gaming experience safe.

21+
For ages 21 and above only

Online casino and betting are for adults only. Anyone under the age of 21 is strictly prohibited from opening an account. 399beb places the highest importance on age verification.

What is responsible gaming?

Responsible gaming means playing or betting in a way where the purpose is entertainment — not a source of income. At 399beb, we want every user to play with awareness, safely, and with enjoyment.

The foundation of healthy gaming habits is setting your own budget, managing your time, and not chasing losses. Winning and losing are both a normal part of online gaming — taking neither personally is the wise approach.

We have built tools into our platform to help you stay in control of your gaming. From deposit limits to self-exclusion — all features are easily accessible to you.

Remember: always game within your limits. Put your family and daily responsibilities first. The 399beb support team is by your side 24/7 for any issue.

Warning: If you feel the need to borrow money to play, or you are cutting back on household expenses to keep gaming — these are signs of problematic behaviour. Contact us immediately.

Core principles of healthy gaming

  • Set a budget before you play and stick to it
  • Think of gaming as entertainment, not a way to earn money
  • Set your own daily time limit for playing
  • Do not chase losses — take a break
  • Make time with family and friends a priority
  • Avoid gaming when you are drunk or under mental stress

Our protection tools

399beb provides several effective tools to keep your gaming experience safe. Using these tools, you can stay in control of your own gaming.

Deposit Limit

You can set your own maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately. A waiting period applies if you want to increase the limit.

Self-Exclusion

If you feel you need a temporary break from gaming, you can close your account for a set period. Self-exclusion is available from one week up to permanently — for any duration you choose.

Time-Out Break

Use the time-out feature for a short-term break. Suspend your account temporarily for anywhere from 24 hours to 30 days. During this period, logging in or making deposits will not be possible.

Session Time Limit

Decide in advance how long you want to play in one sitting. You will be automatically reminded when your time limit is up. This is an effective way to avoid spending too much time playing.

Reality Check Notifications

At set intervals, pop-up notifications will remind you how long you have been playing and what your current balance is. This helps you stay aware.

24/7 Bengali Support

Our live chat support team is always ready for any questions or issues related to responsible gaming. Chat in Bengali, get a fast resolution — 24 hours a day, 7 days a week.

Signs of a problem

If the following signs appear, it means there is a risk of losing control over gaming. Take action in time.

  • Spending beyond your budget and placing larger bets to try to recover lost money
  • Lying about gaming or hiding it from family
  • Being unable to stop playing or finding it difficult to take a break
  • Gaming affecting your work, family life, or social life
  • Borrowing money or spending savings because of gaming
  • Turning to gaming to relieve stress, loneliness, or anxiety
  • Getting agitated when you lose and wanting to play more when you win

How to get help

If you notice any of the above signs in yourself, take action without hesitation. Asking for help takes courage.

1

Contact us via live chat

Reach out to 399beb's 24/7 Bengali live chat support. Our trained team will guide you in the right direction and help you set account restrictions if needed.

2

Activate self-exclusion

You can activate self-exclusion directly from your account settings. Or email [email protected] — we will complete the process on your behalf.

3

Seek professional support

Gaming addiction is a recognised mental health condition. If needed, consult a professional counsellor or mental health specialist. This is a sign of awareness, not weakness.

4

Talk to family and friends

Share the issue with the people closest to you. Their support and encouragement will help you return to a normal state more quickly.

Send any responsible gaming requests to: [email protected]

Protection of Minors

399beb strictly prohibits anyone under the age of 21 from using the gaming platform. Age is verified at the time of account registration, and additional proof may be requested in cases of doubt.

If there are children or teenagers in your household who use your device, take the following protective steps:

  • Install parental control software on your device
  • Never share your login password with anyone else
  • Do not save your password in the browser — log in manually each time
  • Always log out and close the app when you finish playing
  • Keep your banking information and payment details secure

If you suspect that a minor is using your account, notify [email protected] immediately.

Family Protection

Online gaming is entertainment for adults. Make everyone in your family aware of this and ensure a safe digital environment for children.

For ages 21 and above only. Age verification is mandatory.

How to set your own limits

Using the protection tools at 399beb is straightforward. Follow the steps below or get direct help from our support team.

Log In

Log in to your 399beb account and go to your profile settings.

Responsible Gaming menu

Click on the "Responsible Gaming" option in your account settings.

Choose your limit

Select from deposit limit, time-out, or self-exclusion — whichever you need.

Confirm

Save the changes. The limit will take effect immediately.

Important: Reducing or cancelling a protection limit requires a waiting period. This is designed to protect you from making decisions in an emotional moment.

Frequently Asked Questions

Yes, you can withdraw any balance remaining in your account while self-exclusion is active. However, new deposits and all gaming activity will be completely blocked. Contact [email protected] to request a withdrawal — we will process it within 5–30 minutes.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period. This delay protects you from spending more than intended in an emotional moment.

A time-out is a short-term break — typically from 24 hours up to 30 days — during which your account is temporarily suspended. Self-exclusion is a long-term or permanent solution for when you feel you need to stay away from gaming for an extended period or permanently.

Start by speaking with the person with empathy and encourage them to seek help. Let our support team know — we will assess the situation and take the necessary steps. Professional mental health support can also be sought.

The minimum deposit at 399beb is ৳300 across all payment methods. For budget planning, set aside a fixed amount for entertainment each week and never deposit more than that. Setting a deposit limit makes this automatic.

No. Online casino gaming and betting are entirely for entertainment purposes. They are not a regular or reliable source of income. Wins and losses in every game are random and uncertain. Treating gaming as an investment opportunity carries a serious risk of financial loss.

Enjoy safely at 399beb

Follow the responsible gaming policy and enjoy the fun of entertainment. Browse our games, cricket betting, and slots sections — the support team is always ready for any questions.

Visit Casino Cricket Betting Slots Games Read FAQ

For ages 21+ only. Play responsibly.