399beb Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how 399beb protects your privacy.
Introduction and Scope
399beb ("we", "our", or "platform") is a trusted online gaming and betting service in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("policy") will inform you what information is collected when you register, log in, or use any service on 399beb, how it is used, and how it is kept secure.
This policy applies to the 399beb website (https://399beb.cam) and all of its services. By using our platform, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
399beb is operated strictly for individuals aged 21 and above. Information from minors is not knowingly collected. If we become aware that information from a minor has been collected, it will be deleted immediately.
What Information We Collect
399beb collects two types of information from you: information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID (NID) or passport details (for KYC verification)
- bKash, Nagad, Rocket, or bank account number (for transactions)
- Account username and password
- Information provided when contacting the support team
2.2 Automatically Collected Information
- IP address and device identifiers
- Browser type, version, and operating system
- Date, time, and session duration of platform access
- Gameplay history, betting details, and transaction records
- Information obtained from cookies and similar tracking technologies
- User preferences and settings
Purpose of Data Use
399beb uses your collected information only for the following lawful purposes. We never sell your information to third parties.
Account Management
Information is needed to create, verify, and manage your 399beb account. This includes login security and identity confirmation.
Financial Transactions
To process deposits and withdrawals, comply with Anti-Money Laundering (AML) rules, and maintain transaction history.
Customer Support
Your information is used to resolve your issues and provide 24/7 live chat support.
Fraud Prevention
To detect suspicious activity, fraud, and unauthorized use, and to ensure the safety of the platform and all users.
Service Improvement
To analyze user experience, add new features, and further improve the 399beb gaming experience.
Legal Obligations
To comply with applicable laws and regulations, and to respond to lawful requests from government authorities.
Information Sharing with Third Parties
399beb does not sell or rent your personal information. However, information may be shared with trusted partners in specific circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and approved banking partners to complete transactions.
- Game Software Providers: Gameplay data may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, but only as needed to deliver the service.
- Security and Verification Services: Approved third-party services may be used for KYC (Know Your Customer) and AML (Anti-Money Laundering) verification.
- Law Enforcement Agencies: Legally required information may be provided in response to a court order or a lawful request from a government authority.
- Technology Service Providers: With cloud hosting, server infrastructure, and cybersecurity service providers, who operate under strict confidentiality agreements.
Outside of the above circumstances, your information will not be shared without your explicit consent.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 399beb website. Cookies are small data files stored on your device that improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and ensuring security.
- Functional Cookies: Remember your language preferences, game settings, and other personalized settings.
- Analytics Cookies: Used to understand how users interact with the platform, so we can improve our services.
- Security Cookies: For fraud detection and account protection.
You can control cookies by changing your browser settings. Keep in mind that disabling certain essential cookies may affect some platform functionality.
Data Security Measures
The security of your information is our highest priority. 399beb uses industry-standard security technologies to protect your personal information.
- SSL Encryption: All data transfers between you and our servers are protected by 256-bit SSL encryption.
- Two-Factor Authentication: Two-factor authentication (2FA) is used to protect your account.
- Encrypted Storage: Sensitive data such as passwords is always stored in encrypted or hashed form.
- Regular Security Audits: Our systems are regularly tested by third-party security experts.
- Limited Access: Only authorized staff can access your information, and they operate under strict confidentiality agreements.
- Firewall and Intrusion Detection: Advanced network security measures prevent unauthorized access.
Even so, no data transmission over the internet is completely secure. We provide protection to the best of our ability, but cannot guarantee 100% security. It is your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity.
Data Retention Period
399beb retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account is active + 5 years | Legal obligations and account recovery |
| Transaction Records | 5 years | Compliance with financial regulatory rules |
| KYC Documents | 5 years after account closure | AML laws and regulatory requirements |
| Gameplay History | 1 year | Ensuring fair play and dispute resolution |
| Logs and Session Data | 90 days | Security monitoring |
| Support Conversations | 2 years | Service quality improvement and reference |
After the retention period ends, your information will be securely deleted or anonymized so that you can no longer be identified.
Your Rights
You have certain important rights regarding your personal information. 399beb respects these rights and supports you in exercising them:
| Right | Description |
|---|---|
| Access | You can find out what information we hold about you and request a copy of it. |
| Right to Correction | You can request that any inaccuracies in your information be corrected. |
| Right to Deletion | In certain circumstances you can request that your information be deleted, though this may not be complete where legal obligations apply. |
| Restriction of Processing | In certain circumstances you can request that the processing of your information be restricted. |
| Data Portability | You can request that your information be provided in a structured format. |
| Right to Object | You can object to the processing of your information for specific reasons. |
To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 business days.
Data Breach Response
If a data security breach occurs that creates a high risk to your rights or interests, we will take immediate action:
- Affected users will be notified within 72 hours of the incident being identified.
- The nature of the breach, potential risks, and the steps we have taken will be clearly communicated.
- Immediate technical measures will be taken to minimize harm and prevent recurrence.
- Guidance will be provided on the steps you should take to protect your account.
Protection of Minors
399beb is strictly operated for individuals aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is mandatory during the registration process.
If you believe that a minor known to you has created an account on our platform, please notify our support team immediately. We will investigate promptly, take the necessary action, and delete any information collected.
Changes to the Policy
399beb reserves the right to update this privacy policy as needed. Changes may occur:
- To comply with new laws or regulations.
- Due to the addition of new services or features.
- To further improve the protection of users.
- To reflect best practices in cybersecurity.
Before any significant changes, we will send a notification to your registered email and clearly inform you on the platform. If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.
Contact Us
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Privacy Contact
- Live Chat — 24/7 support available in Bengali
- [email protected]
We generally respond to privacy-related requests within 30 business days.
Related Policies
Please also read our other important policies: